Who We Are

Our website address is: https://shezura.com

At Shezura, we aim to provide high-quality impression perfumes and ensure our customers have a delightful shopping experience. Below are the details of our fund and refund policy to assist you:

 Thank You Visiting Our Site.
Have a grate Day !

Fund and Refund Policy

1.Refund Eligibility

We accept refund requests under the following conditions:

  1. Damaged Products: If the product arrives damaged due to shipping, we will gladly replace it or issue a refund.
  2. Incorrect Product: If you receive the wrong item, please notify us immediately. We will provide a free replacement or refund.
  3. Defective Items: If the product has a defect that affects its quality or usability, you are eligible for a replacement or refund.

2.Refund Conditions

  • Refund requests must be submitted within 7 days of receiving the product.
  • The item must be unused, unopened, and in its original packaging for a refund (except in the case of defective or damaged items).
  • Proof of purchase (order confirmation email or receipt) is required.

3.Refund Process

  1. Contact our customer service team at [+923091890011] within 7 days of receiving your order.
  2. Provide details of your order, issue, and photographs (if applicable).
  3. Once your request is reviewed and approved, we will process the refund or replacement.

4.Refund Method

  • Refunds will be issued to the original payment method used during the purchase.
  • Processing time for refunds may take 5-10 business days depending on your payment provider.

5.Non-Refundable Items

We do not offer refunds or exchanges for:

  • Products that have been used or opened.
  • Customized or personalized items.
  • Orders claimed beyond the 7-day window.

6.Cancellation Policy

  • Orders can be canceled within 24 hours of placing them for a full refund. After 24 hours, cancellations may not be accommodated as the order may have already been processed.

7.Shipping Costs

  • In the case of returns due to customer dissatisfaction (not related to damage or defect), the customer will bear the return shipping costs.
  • For defective or incorrect products, we will cover the return shipping charges.

At Shezura, customer satisfaction is our priority. Please reach out to us with any concerns, and we’ll do our best to resolve them promptly!

Contact Us:
Phone: +92-3091890011
Business Hours: 9:00AM to 7:00PM -- Monday to Saturday