Questions & Answers

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    CONTACT INFORMATION

    Main Peshawar City.
    KPK, Pakistan

    +92 3091890011

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    About Shezura

    What is Shezura?

    Shezura is a premium impression perfume brand that offers high-quality 99% close impressions of luxury fragrances with long-lasting performance of 12+ hours at an affordable price.

    Are your perfumes original?

    Shezura creates impressions of famous perfumes, not the originals. Our fragrances are inspired by designer brands but are crafted with high-quality ingredients for an authentic experience.

    How long do your perfumes last?

    Our perfumes are formulated for long-lasting performance and can last up to 12+ hours, depending on skin type, weather conditions, and application.

    Orders & Payments

    How can I place an order?

    You can place an order directly on our website. Simply:

    1. Browse your favorite perfumes.
    2. Add them to your cart.
    3. Proceed to checkout and enter your details.
    4. Make a payment, and your order will be processed.
    What payment methods do you accept?

    We accept:
    ✅ Credit/Debit Cards
    ✅ Bank Transfers
    ✅ Cash on Delivery (COD) (if available in your area)

    Can I cancel my order?

    Yes, you can cancel your order within 24 hours of placing it. Once the order is processed, cancellations may not be possible.

    Shipping & Delivery

    Do you offer nationwide delivery?

    Yes, we deliver all over Pakistan. Shipping charges may vary depending on your location.

    How long does shipping take?
    • Standard Delivery: 3-5 business days
    • Express Delivery: 1-2 business days (Available in major cities)
    How can I track my order?

    Once your order is shipped, we will send you a tracking number via SMS, Email or WhatsApp. You can use this to track your order status.

    Returns & Refunds

    What is your return and refund policy?

    We accept returns and refunds in the following cases:
    Damaged or defective product (must report within 7 days of delivery)
    Incorrect product received

    • The product must be unused and in its original packaging.
    • Refunds are processed within 5-10 business days after approval.
    • We do not accept returns for opened or used products due to hygiene reasons.

    For refund requests, contact our customer service at [+92-3091890011].

    Perfume Quality & Ingredients

    What ingredients do you use in your perfumes?

    We use high-quality essential oils, aroma compounds, and alcohol to create long-lasting perfumes.

    Are your perfumes safe to use?

    Yes! Our perfumes are IFRA-compliant and made using skin-friendly ingredients. However, if you have sensitive skin, we recommend a patch test before regular use.

    Do your perfumes contain alcohol?

    Yes, like most perfumes, our fragrances contain perfume-grade alcohol, which helps in proper diffusion and longevity.

    Contact & Support

    How can I contact Shezura?

    or any queries, feel free to reach out:
    📧 Email: []
    📞 Phone: [+92-3091890011]
    🕒 Business Hours: [09:00 Am - 5:00 PM, Mon to Sat]